Privacy policy

 

Last Updated: December 27, 2025

INTRODUCTION

YallaMart Lebanon ("we," "us," "our") respects your privacy and is committed to protecting personal data collected through www.yallamart.co and our mobile application ("Platforms").

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Services, including customer support, newsletters, and social media features.

By using our Platforms, you consent to the handling of your personal data in accordance with this Privacy Policy. If you do not agree, please stop using the Platforms immediately.

The Platforms may contain links to third-party websites. We do not control how those third parties handle your data and encourage you to read their privacy notices.

1. CHILDREN'S PRIVACY

Our Platforms are not intended for individuals under 18 years of age, based on Lebanese law. We do not knowingly collect data from minors.

If you are a parent or guardian and believe your child provided us with personal data, please contact us immediately at care@yallamart.co.

2. WHAT PERSONAL DATA WE COLLECT

Identity Data: 
• First name, last name
• Username
• Gender, nationality, date of birth

Contact Data: 
• Email address
• Phone number
• Delivery address

Transaction Data: 
• Payment method details
• Order history
• Refund data
• Product purchase information

Technical Data:
• IP address
• Device type, browser type/version
• Operating system
• App version, time zone settings
• Session logs
• Cookies and tracking data

Profile Data: 
• Login credentials
• Preferences and interests
• Feedback and survey responses
• Language preference

Purchase Data: 
• Full order history
• Delivery and fulfillment details
• Page-view and browsing behavior

Browser Data: 
• Interactions with website features
• Navigation behavior
• Click activity

Marketing & Communications Data: 
• Preferences for receiving marketing messages
• Notification and communication settings

Aggregated Data: 
• Statistical or demographic information that cannot identify you individually (e.g., total number of users, device type distribution)

3. HOW WE COLLECT YOUR DATA

Direct Collection - You Provide It: When you create an account, make an order, pay for an order, request a refund, contact customer service (WhatsApp, phone, email), submit reviews or feedback, participate in promotions or contests, or browse the Platforms.

Indirect Collection - Others Provide It: From friends or relatives sending you an order, third-party service providers (delivery partners, payment processors), marketing partners, and social media platforms (Google, Facebook, etc.).

If you provide data belonging to another individual, you confirm you have their consent.

Automatic Collection - System Captures It: Using cookies, tracking pixels, log files, web beacons, and device identifiers to improve user experience, ad relevance, and website performance.

You may disable cookies in your browser settings, but some features may stop working.

4. WHY WE COLLECT YOUR PERSONAL DATA

We collect your data to:
• Provide products and Services you request
• Process payments and deliver orders
• Provide customer support (including WhatsApp support)
• Improve platform performance
• Personalize your shopping experience
• Notify you about promotions, offers, and updates
• Prevent fraud and secure transactions
• Enable features like product recommendations
• Comply with Lebanese laws
• Manage loyalty or incentive programs
• Improve navigation, speed, and security

5. HOW WE USE YOUR PERSONAL DATA

Performance of a Contract: To process orders, deliver items, process refunds, and verify payments.

Legal Obligations: To comply with Lebanese consumer protection laws, tax and financial regulations, and anti-fraud requirements.

Legitimate Interests: To improve Services, prevent fraud, enhance security, and provide personalized marketing (when allowed).

Marketing Purposes: We may send marketing communications via email, SMS, WhatsApp, push notifications, and in-app messages.

You may opt out at any time by clicking "Unsubscribe," changing notification settings, or contacting us at care@yallamart.co.

6. WHO WE SHARE YOUR DATA WITH

We DO NOT sell your personal data.

We only share your data with:

Service Providers: Delivery partners, payment processors, fraud prevention partners, marketing partners, customer support providers, and IT infrastructure services. These parties must protect your data and cannot use it for their own purposes.

Sellers on YallaMart: We only share essential information (name, phone, address) so sellers can fulfill your order.

Law Enforcement: Where required by Lebanese law or valid legal processes.

Business Transfers: If YallaMart is acquired or merged, your data may be transferred as part of business assets but will remain protected.

Google reCAPTCHA: We use reCAPTCHA to prevent fraud and abuse. Your usage is subject to Google's Privacy Policy and Terms of Service.

7. DATA STORAGE & RETENTION

Your personal data may be processed by authorized personnel within Lebanon or abroad (e.g., trusted payment processors or cloud providers).

We store your data only as long as needed for order fulfillment, legal requirements, resolving disputes, and fraud prevention.

When no longer needed, data is deleted or anonymized for analytics.

8. HOW WE PROTECT YOUR DATA

We apply security measures including:
• Encryption
• Firewalls
• Secure servers
• Access control
• PCI-DSS standards for card data

We take commercially reasonable steps to prevent unauthorized access, alteration, or deletion.

You are responsible for keeping your password confidential and logging out after using shared devices.

9. YOUR RIGHTS

You have the right to:
• Request information about the data we collect
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally allowed)
• Withdraw marketing consent
• Request a copy of your data (if technically feasible)
• Object to certain processing activities

To exercise your rights, contact care@yallamart.co. We will respond within a reasonable time per Lebanese regulations.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect legal changes, platform improvements, or new features. Updates become effective once posted on the Platforms.

Your continued use of the Platforms confirms acceptance of the updated Policy.

11. CONTACT US

If you have questions, complaints, or requests, contact us:

Email: care@yallamart.co
Phone: +961 76 160 024
Website: www.yallamart.co