Warranty Policy

PRODUCT WARRANTY POLICY

Effective Date: December 27, 2025

A. ABOUT THE PRODUCT WARRANTY POLICY

YallaMart's warranty policy protects customers from manufacturer defects in material, design, or workmanship after purchasing eligible products from the YallaMart platform.

Warranty duration for a product or its accessories is determined by: • The manufacturer, or • The seller, if the item is not covered by a manufacturer warranty

Warranty services provided directly by sellers or brands (other than YallaMart) are their own responsibility, including repair quality, repair duration, spare parts availability, and replacement decisions.

Customers may need to contact the brand's service provider directly for warranty-related concerns. If no service center is available in Lebanon, YallaMart will assist customers in processing the claim whenever possible.

To Validate a Warranty Claim: 
• Customers must present the original invoice to confirm the product's serial number, purchase date, and warranty duration
• If the product includes a warranty card, it must be provided to the authorized service center

Important Notes: 
• A repair or replacement under warranty does not extend or renew the warranty period
• Warranty terms follow the rules of the device manufacturer
• All warranty repairs will be carried out by authorized service centers
• When products are sold through third-party sellers on YallaMart, the seller's warranty terms apply
• The estimated lifetime of electronic devices varies—refer to the manufacturer's manual for life cycle information

In case of service delays at authorized centers or seller workshops, customers may seek compensation directly from the service provider in accordance with Lebanese consumer protection regulations. YallaMart is not liable for such compensation.

A.1 – WARRANTY PICKUP & DELIVERY SERVICE (IF PROVIDED)

If YallaMart offers a pickup and drop-off service (within serviceable areas) as an added benefit, the estimated warranty repair timeline is 25 working days, structured as follows:

Important Notes: 
• Pickup & delivery service is an additional, optional service offered at YallaMart's discretion
• YallaMart reserves the right to charge a fee for this service or discontinue it at any time

GUIDELINES FOR WARRANTY PICKUP & DELIVERY

Packaging & Accessories: 
• The product must be packed securely in its original box. YallaMart is not responsible for transit damage caused by improper packaging
• All required accessories (battery, charger, earphones, etc.) must be included during pickup

Address & Communication: 
• The pickup and delivery address will be the same unless updated through YallaMart support
• Address changes depend on courier availability

Repair Outcomes: If the item cannot be repaired and is still under warranty, the customer may be eligible for replacement or refund. This decision is made by the brand service center or seller, not YallaMart.

Inspection Fees: If the claim is rejected or the warranty has expired, some service centers may charge diagnostic or inspection fees.

Warranty Exclusions:

Warranty does not cover:
• Accidental damage
• Misuse or abuse
• Liquid damage
• External damage or breakage
• Unauthorized repairs or modifications

Such cases are considered out of warranty.

Reporting Issues After Repair:

If the customer receives a damaged item, an item missing accessories, or a delivery notification without receiving the item, they must report it within 48 hours. Claims submitted after 48 hours cannot be accepted.

Customer Responsibilities: 
• Back up all data before sending the device for repair
• Disable "Find My Device" and remove any passcodes
• YallaMart is not responsible for data loss

Repair Turnaround Time:

Any delay caused by missing information or waiting for customer approval is not included in the 25-day repair timeline.

Use of Contact Information:

By submitting a warranty claim, customers authorize YallaMart and the service provider to use their contact details for service updates.

Accessories:

Customers must remove:
• SIM cards
• Memory cards
• Covers and screen protectors
• Styluses
• Any personal accessories

YallaMart will not be liable for any damage or loss of these items.

Unclaimed Repaired Items:

If a customer refuses or fails to receive the repaired product:
• The item will be stored for 30 calendar days at YallaMart's warehouse
• After 30 days, the item will be disposed of with no compensation or return rights

Contact Information:

The contact details registered on the customer's account will be used during the entire warranty process and cannot be changed while the claim is active.

A.2 – WARRANTY PROVIDED BY BRANDS OR SELLERS

Warranty provided directly by manufacturers, authorized brand service providers, or third-party sellers is governed entirely by their own warranty policies found in the product manual or manufacturer's official website.

Customers must contact the service center of the brand to submit warranty claims, according to the instructions provided.

Important: 
• YallaMart is not responsible for repair quality, spare parts, or repair timelines provided by manufacturers or sellers
• Customers must contact the warranty service provider directly for follow-up and complaint handling

YallaMart Warranty (If Applicable):

Some products sold directly by YallaMart may come with a YallaMart warranty. Customers may contact YallaMart support for details.

B. YALLAMART MARKETPLACE SELLERS – WARRANTY POLICY

Products sold by third-party sellers on YallaMart operate under the seller's warranty terms, which are displayed on the product page.

Shipping of Repaired Products:

Repaired or replacement products will only be shipped to addresses within Lebanon. Refunds will only be issued to accounts or payment methods within Lebanon.

CONTACT US

For warranty assistance, contact us at:

Email: care@yallamart.co
WhatsApp/Phone: +961 76 160 024