Help Center

HELP CENTER

YALLA MART HELP CENTER

Welcome to the Yalla Mart Help Center! We're here to make your shopping experience smooth, simple, and stress-free. Find answers to common questions or contact our support team anytime.

📦 ORDERS & SHIPPING

How do I track my order? As soon as your order ships, you'll receive a tracking number by email or WhatsApp. You can also log into your Yalla Mart account to check real-time order updates.

How long does delivery take? Delivery time depends on your location and selected shipping method:

  • Yalla Express (2 hours): Available for customers within 5km of our Beirut warehouse - $10
  • Standard Delivery (48 hours): Available across Lebanon - $4
  • Express Delivery (24-48 hours): FREE for orders $75 and above

What are your shipping options?

  • Yalla Express
    • Get your order in just 2 hours! Available within 5km of Beirut (Chiyah, Bourj Hammoud, Jdeideh, Dekwaneh, Hazmieh, Ghobeiry areas) - $10
  • Standard Delivery
    • Delivery within 48 hours across Lebanon - $4
  • Free Express Delivery
    • Orders $75 and above get FREE express delivery (24-48 hours) anywhere in Lebanon

Shipping fees are calculated at checkout based on your location and order value.

Do you ship internationally? 
Not yet. For now, Yalla Mart proudly serves customers across Lebanon only.

💳 PAYMENT & PRICING

What payment methods do you accept? 
• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, Mastercard)
• Secure online payment

Can I modify or cancel my order? 
If your order has not shipped yet, we may be able to change or cancel it.
Contact us immediately at
Email: care@yallamart.co or 
WhatsApp: +961 76 160 024.

Once an order is shipped, it cannot be cancelled.

🔄 RETURNS, REFUNDS & EXCHANGES

What is your return policy? 
You can return most products within 7 days of delivery, provided that:
• The item is unused and in original packaging
• All accessories and tags are included
• The product is not part of the non-returnable items list (e.g., personal care, cosmetics, opened consumables)

How do I request a return? 
Email us at care@yallamart.co with:
• Your order number
• The item you want to return
• A brief explanation (optional but helpful)

Our support team will guide you through the return process.

When will I receive my refund? 
Refunds are issued once the item is inspected and approved, typically within 7-14 business days. Timing depends on your original payment method.

🛠 PRODUCT ISSUES & SUPPORT

My item arrived damaged or defective—what should I do? 
Contact us within 24–48 hours of receiving your item with photos or videos, and we'll arrange a replacement or refund immediately.

I received the wrong item. 
If the wrong item was delivered, contact us right away and we'll arrange a free replacement.

🧾 ACCOUNT & NOTIFICATIONS

Do I need an account to order? 
No—you can check out as a guest. However, creating an account gives you: • Faster checkout • Order tracking • Access to order history • Personalized recommendations • Notifications about deals and new arrivals

How do I receive special offers and deals? 
Subscribe to our newsletter to get: • New deals and flash sales • Exclusive offers • Limited-time bundles • New collection alerts

📧 CONTACT US

We're always happy to help!

Email: care@yallamart.co 
WhatsApp/Phone: +961 76 160 024 
Response Time: Within 24 hours 
Support Hours: Monday–Saturday, 9 AM – 6 PM (Beirut time)

If you couldn't find what you need, just reach out—our team is ready to assist you.